Refund & Rescheduling Policy

Effective Date: 10/31/2025

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At Northern Colorado Santa, our goal is to bring warmth, joy, and a little holiday magic to every family we serve. While we hope every experience exceeds expectations, here’s how we handle cancellations, refunds, and rescheduling:

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🎁 Letters from Santa​​

• All Santa Letters are non-refundable since they are custom-made and personalized for each person.

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🎄 Event Bookings​

• Cancellations made at least 72 hours before the scheduled event are eligible for a full refund.

• Cancellations made within 72 hours of the event are not eligible for a refund.

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🔄 Rescheduling Policy​

• Families may reschedule their booking once at no additional cost if the request is made at least 72 hours before the scheduled event.

• Rescheduling requests made within 72 hours of the event will be considered on a case-by-case basis, subject to availability.

• If a new date cannot be arranged, the cancellation policy above will apply.

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🎅 Holiday Rush Clause

• For peak dates (including Christmas Eve and Christmas Day), all bookings are final and non-refundable.

• Rescheduling during these dates may not be available due to high demand.

• We encourage families to book early and double-check their schedules before reserving these special times.

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⏳ Refund Processing​​

• Approved refunds will be issued to your original payment method within 1–3 business days.

• Please note that your bank or card provider may take additional time to post the refund.

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📩 How to Request a Refund or Reschedule

To request a refund or reschedule, please contact us at:
northerncoloradosanta@gmail.com

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Include your:

• Order number

• Name and email used for booking

• Brief description of your request

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❄️ Exceptions​​

• No refunds will be issued for missed events without prior cancellation.

• Gift cards and promotional items are non-refundable.

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